Telephone Etiquette: A list of good practices for receiving telephone calls
Telephonic communication continues to be the most convenient way of making a conversation for most of us even though the technology has advanced over the years, making a way for e-mails and chats.
However, following proper telephone etiquette is an important facet of communication since you not only represent yourself but also the organisation that you are associated with. Moreover, displaying proper telephone etiquette leaves your respondents with a favourable impression of you, your organisation.
There are certain barriers that come in the way when we are making a telephonic conversation. The following suggestions are helpful for making your phone conversations more effective:
Points to be kept in mind while RECEIVING CALLS: