Communication Skills: Etiquette for Receiving Calls in Telephonic Conversation

Telephone Etiquette: A list of good practices for receiving telephone calls

Communication Skills: Etiquette for Receiving Calls in Telephonic Conversation

Telephonic communication continues to be the most convenient way of making a conversation for most of us even though the technology has advanced over the years, making a way for e-mails and chats.

However, following proper telephone etiquette is an important facet of communication since you not only represent yourself but also the organisation that you are associated with. Moreover, displaying proper telephone etiquette leaves your respondents with a favourable impression of you, your organisation. 

There are certain barriers that come in the way when we are making a telephonic conversation. The following suggestions are helpful for making your phone conversations more effective:

Points to be kept in mind while RECEIVING CALLS:

  • Greet the caller with appropriate greeting
  • Press the button promptly
  • Reveal your identity
  • Hold the mouthpiece properly
  • Obtain the name and designation of the caller if you do not know who the caller is
  • Always keep yourself cool even if the caller is annoyed
  • Provide the required information correctly
  • If you promise to ring back, always keep your word
  • Do not abuse or abruptly disconnect the phone when you receive a wrong number
  • Always better to keep a pen and a writing pad ready for writing messages
  • Write down a message correctly