Talking on phone is an integral part of your social and professional life.
Telephonic communication continues to be the most convenient way of making a conversation for most of us and talking on the phone may be an integral part of your professional life.
You may need to speak in English on the phone every day or this may be part of your examination or a job interview through Skype.
Whatever may be the reason, you will find that improving your telephone conversation skills will help with your general speaking skills. Moreover, mastering conversation skills on telephone will also help you gain confidence and improve your self-esteem.
Here, you will find a list of telephone phrases or expression which can be very useful in real life situations.
TAKING A CALL
When you answer a call, greet the caller professionally using the following expressions:
Good morning/afternoon/evening. (Company Name). (Your name) speaking. How may I help you
1. Good morning. Kolkata Bazar, Alisha speaking. How may I help you?
The following expression can also be used:
2. Good morning. This is Alisha speaking from Kolkata Bazar. How may I help you?
MAKING A CALL
When you are making a call, you have plenty of time to prepare and select expression to use during the conversation. You can choose the following sentence for greeting people:
Hello, this is (your name) from (organisation).
3. Hello, this is Alisha from Kolkata Bazar.
ASKING FOR SOMEBODY
It is important to know who you want to talk to. For this purpose, you can use any of the following to speak to the person you want to talk with:
May I speak to (person’s name)?
4. May I (please) speak to Mr. Gandhi?
I would like to speak to (person’s name), please.
5. I would like to speak to Mr. Gandhi, please.
6. I want to speak to Mr. Gandhi.
FINDING OUT WHO IS CALLING
If you do not know the person who is calling, you can use the following to find out his/her identity:
7. Could I ask who is calling, please?
8. May I know who is calling?
GIVING REASONS FOR CALLING
It is always better to clarify why you are calling. It will help both the speakers to focus on relevant points. The following expressions are useful here:
I am calling to ask about/discuss/ clarify/know…
9. I am calling to ask about your current plan.
I just wanted to ask…
10. I just wanted to ask if you can make an early refund.
Could you (please) tell me…
11. Could you please tell me the venue of the programme?
If you answer a phone call and the caller wants to speak to someone who is not available, you should offer to take a message in the following ways:
12. I am sorry, he/she is not here today. Can I take a message?
In a more formal way,
13. I am afraid, he/she is not available here at the moment. Can I take a message?
After you have written down the message, you can use the following expression:
14. I’ll give him/her your message as soon as he/she gets back.
To be continued...