Telephonic conversation is very valuable means of conversation between two persons
Here in the Part: II of the Top 30 Most Useful Sentences/Phrases, we will learn about the remaining 16 sentences/phrases that can be used in different situations while talking on phone.
In Part: I of the series, we have already discussed sentences useful in Taking Call, Making Call, Asking for Somebody, Finding Out Who is Calling, Giving Reasons for Calling and Taking Messages.
Following is the list of more sentences that can be used in real-life situations:
When you make a call and the person you want to talk to in not there, you should leave a message. You can say:
Could you please take a message? Please tell him/her that…
15. Could you please take a message? Please tell her that Alisha from Kolkata Bazar called for accounts details.
I would like to leave him/her a message. Please let him/her know that…
16. I would like to leave him/her a message. Please let him/her know that the Monday meeting has been cancelled.
Instead of leaving a message, you can also ask when would be a good time to call again:
17. When is a good time to call?
18. When is he/she going to be back?
ASKING SOMEBODY TO WAIT
Sometimes, you may find to put the caller on hold to find the person he is looking for or to find required information from files. In both cases, you should treat the caller politely explaining the reason why you are asking him to wait. The following expressions are very useful:
Can I put your call on hold for a while…
19. Can I put your call on hold for a while to see if Mr. Modi is available?
Can you please hold while…
20. Can you please hold while I retrieve your file?
Please hold/ wait…
21. Please hold I will soon put you through to Mr. Modi.
ASKING TO REPEAT INFORMATION
There is nothing wrong in asking people to repeat information if you do not properly understand it. Just ask the person to repeat the information to you. The following phrases are useful:
22. Sorry, I didn’t quite catch that. Could you please repeat this?
23. I’m sorry. Could you please repeat that?
24. Could you please slow down a little?
25. Sorry, I am having a little trouble hearing.
26. Would you mind speaking up a bit? I can’t hear you well.
If you have to write down names, it is best to ask people to spell words out for you. You can also use any of the two:
27. Could you please spell that for me?
28. How do you spell that, please?
ENDING THE CALL
Always remember to thank the other person for calling or for helping you in the following ways:
29. Thank you very much for calling/sparing your time.
30. Thanks for help.